Made-To-Order Delivery

All made-to-order products will take up 5-7 working days for delivery and we use EVRI and Royal Mail.

Our Made-To-Order service offers a seamless way to bring State Fayre merchandise directly to your doorstep. Each item is crafted only when an order is placed, which also reduces waste.

Made-To-Order Refunds and Exchange Policy

All made-to-order items are made to your specifications. As a result, we cannot offer exchanges. However, we do provide refunds if the clothing is returned in a saleable condition.

Made-to-order items are produced specifically for you. Production begins immediately after your order is confirmed; therefore, no edits, substitutions, or cancellations are possible. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to National Merchandise, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

We hope you will be pleased with your purchase. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

This does not affect your statutory rights.

If you believe your parcel is missing or lost, please notify us within 14 days of the confirmed delivery date to raise a dispute. This allows us to work with our print partners to investigate the issue and find a reasonable solution.

We are unable to process missing parcel claims submitted beyond this 14-day window. Please ensure all inquiries are made within this timeframe for us to assist you promptly.